Contact Us & Help

Contact Us & Help

Need help ?

At LiveJasmin we value you as a customer and we truly appreciate that you chose LIVEJASMIN-SEXCHAT.CH.
In order to provide you with the best help and assistance, please contact us through any of the choices below.
We are available 24 hours a day, 7 days a week.
Find also answers to the most common questions by visiting our FAQ section.

Reach Billing Support

For immediate assistance, you may contact your Duodecad ITS payment processor’s consumer support:

Please call the number below for any billing questions:

1 - 800 - 493 - 0390
1 - 800 - 493 - 0390
United Kingdom
0 - 800 - 520 - 0815
0800 - 901918
0800 - 184 - 4815
020 - 889 - 881
800 - 10 - 785
0 - 800 - 022 - 7387
0800 - 898 - 560
800 - 789 - 436
900 - 957617
800 - 813 - 620
1 - 800 - 201 - 722
0120 - 998 - 514
0800 - 296449
0800 - 915 - 798
All other Countries
+352 26 11 18 40
Support Fax
+352 27 39 71 15


  • LIVEJASMIN-SEXCHAT.CH is an adult live video chat site, where Members and visitors meet amateur Models and PornStars from around the world. The Models broadcast video feed live from their home or studio, and interact with visitors in public or private rooms through video, voice, chat and messages. LIVEJASMIN-SEXCHAT.CH offers a wide variety of Models. To find one who fits a certain taste or preference, Members may use a search bar on the top of any page. Models are available based on appearance, age, spoken language, specialties, video quality and on many other specifications by typing in simple key words. Once a Member finds a favorite, the Model can be added to a personal Favorite list and saved for next time.

  • What are Fan Clubs?

    A new opportunity to get the latest, hottest content from your favorite Models. By subscribing to a Model's Fan Club, you will receive:

    • Premium photos and videos
    • Exclusive attention on chat
    • Exclusive emoticons on chat
    • Extra Awards points
    • Send Private message for half price

    How can I subscribe to a Fan Club?

    • You can subscribe to a Fan Club on the Model's chat page, on the Model's Premium Channel stream and also on each piece of premium content.

    Is it a recurring subscription?

    • Yes, it is a bi-weekly recurring subscription.

    How can I unsubscribe from a Fan Club?

    • You can easily unsubscribe on your "My Fan Clubs" page by deleting the Model from your list. Your subscription will be still active until the end of the period but it will not be renewed.

  • What are the Awards?

    Awards are designed to reward our most appreciated Models. The Awards contest takes place every week and each contest lasts for 7 days. Every member may vote on their favorite Model.

    How can I vote in the Awards?

    You can vote through the following places:

    • Awards listpage
    • Model's live stream by clicking on the trophy icon.

    How many times can I vote in the Awards?

    • You can vote only once / day / Model \ You can vote only once a day per Model

    How many points can I give to a Model in the Awards?

    • 1 point: If you did not purchase a package in the last month.
    • 100 points: If you purchased a package in the last month.
    • 300 points: You can vote on a Model with 300 points in total after spending 5 minutes with them in Private Chat.
    • 150 points: You can vote on a Model with 150 points in total if you are subscribed to their Fan Club
    • 500 points: You can vote on a Model with 500 points in total if you are subscribed to their Fan Club AND have spent at least 5 minutes with them in Private Chat

  • What is SmartBuy?

    The SmartBuy feature allows members to enjoy private shows without interruption. This feature gives the system permission to automatically top-up the Subscriber’s credit balance whenever the account balance falls to 7 credits. By default the SmartBuy purchases a 27.99 package, however the member has the option to change the SmartBuy purchase amount.

    How can I activate Smartbuy?

    • You can activate the SmartBuy feature in your "Account Settings" among countless other places.

    How can I disable Smartbuy?

    • To deactivate the feature, go to your Settings and deselect the SmartBuy option.

  • Are all cameras live?

    Yes! On LIVEJASMIN-SEXCHAT.CH all online Models perform live in their chat room.

  • How does video chat work?

    The Models have a webcam or camcorder set up in their room or studio giving live video feed through the Internet. Many Models have audio option as well, so they can be seen and heard the same time.

    For any technical assistance, you may contact our Support staff available 24/7.

  • How do I chat with a Model?

    Once you enter a chat room, you may begin a conversation with the Model in the chat field as a loged in member. In the free area usually other visitors and Members also chat with the Model, who responds in a color different than the guests. To get recognized with a unique name and receive real attention from the Models, sign up to become a Member.

    If you like the Model and she/he accepts to fulfill your requests during the conversation, you may move into a private room by clicking on “Start Private Chat.” During a private session you may also activate your own webcam to interact with the Model in a Cam2Cam feature for no extra charge. Two-way audio feature is also available for selected Models.

  • How do I leave a chatroom?

    You can leave a chat room by simply clicking on the Close button on the top-right corner. In Private Chat LiveJasmin uses per second billing, which ensures that Premium Members only pay for the actual time spent one-on-one with the Model.

  • I have a smartphone, is there an app to use LIVEJASMIN-SEXCHAT.CH on the go?

    Yes, you can enjoy the same Live Jasmin experience anytime, anywhere by accessing our web app on your iPhone, Android or Windows Phone and see the flawless live video and chat abilities adapted specifically for your smartphone using the html5 standard.

  • How can I purchase additional credits?

    Adding Credits to an existing LIVEJASMIN-SEXCHAT.CH Account is fast and easy. Verify that you’re logged in. Click on “Get Credits” on the top of the page, or open your personal menu by clicking on your username on the right, then click on “Credits.”

    • Choose a payment method
    • Choose the desired credit package
    • Complete the Credits purchase process by entering the necessary details

    While in a chat room there are also several chances to purchase Credits before, during, or after a Private Show.

  • What do I do if a credit purchase is unsuccessful?

    If you experience an unsuccessful credit purchase please check your registered e-mail address.
    Don´t forget to check Spam/Junk/Bulk folders as well!

    If you received an email from the payment processor "Duodecad IT Services Luxembourg S.à r.l." regarding the transaction, please reply to the email as soon as possible. A Duodecad IT Services Luxembourg S.à r.l. representative will shortly contact you.

    If you don’t receive an email from the payment processor Duodecad IT Services Luxembourg S.à r.l. regarding the transaction, you may contact our customer service in the following ways:

    • Send a message from the email address that you registered for your LiveJasmin account to our payment processor .
    • Call the 24-hour helpline: (+352) 26 11 18 40.
      Please note that live support is available in English only.

    CLIMAX WORKS TECHNICS GmbH is the owner of LIVEJASMIN-SEXCHAT.CH. For more information on CLIMAX WORKS TECHNICS GmbH visit .

  • Where can I ask about billing information?

    You may contact Duodecad IT Services Luxembourg S.à r.l. Customer Service for billing information in one of the following ways:

    • Send a message from the email address that you registered for your Live Jasmin account to our payment processor .
    • Call the 24-hour helpline: (+352) 26 11 18 40.
      Please note that live support is available in English only.
    You may also contact your payment processor’s consumer support:

  • How can I get FREE Credits?

    When new persons register on LIVEJASMIN-SEXCHAT.CH, they may purchase packages with bonus credits. This option is only available for new purchases of first-time users; a new account registration alone is not considered to be a new user. Members can regularly get packages with bonus credits. Members can also check the number of required purchases to receive their bonus packages. Bonus credit packages are not available with CCBill and phone purchases. Bonus credits are part of the full credit package, and therefore refunds are NOT possible after spending them on our website.

  • I forgot my password. What can I do?

    If you can’t recall your password, please go to the page.

    After providing your username and registered email address check your email to complete your password reset.

    If your login details do not reach you, please contact Jasmin Customer Service by sending an email or by visiting the Online Support Page.

  • What’s the difference between a Basic and Premium membership?

    Basic Members can enjoy unlimited chat with Models in the Free Chat area and get recognized with their unique name by the Models. A Basic Member may also create a personal list of Favorites among their preferred Models.

    The obvious benefit of being a Premium Members is the chance to privately interact with the Models. To enjoy all the special acts listed in the Models’ Personal Info (under willingness), Members have to be in Private Chat. Premium Members can also exchange offline messages with Models and send them Surprises in their chat rooms.

    To become a Premium Member simply choose that option during signup. Alternatively, you may also upgrade to Premium membership from your Basic Member account by purchasing Credits.

  • I’m a Premium Member but my account seems limited, why is that?

    If you aren’t purchasing Credits for more than 30 days, your account will be limited until your next purchase, and you may not be able to view certain Model photos.

    You can lift these restrictions anytime by purchasing additional Credits.

  • How can I check my Credit balance?

    Open your personal menu by clicking on your user name on the right, then click on “Credits”, or click on “Get Credits” on the top of the page. Your available credit is displayed on the top.

  • How can I cancel my Membership?

    If you wish to cancel your membership, please contact Jasmin Customer Service by email or by visiting the Online Support Page.

  • When is a Model online?

    On the LIVESEXCAMS page the available Models are clearly visible in their thumbnail. Models just entering into Private Chat or going offline have a notice appearing on the bottom of their thumbnails.

  • I only see Girls by default. Can I view other livesex Models?

    First choose the main category among Girl, Hot Flirt, Soul Mate, Lesbian, Mature Woman, Fetish, Couple, Boy for Girl, Gay and Transgender Models by clicking on your current category on the Live Sex Cams page below the LIVEJASMIN-SEXCHAT.CH logo. If you have special desires or specific tastes (i.e. fetish, stockings, etc.), find your preferred Models by entering simple words in the search bar on the top of the page.

  • How can I add sexcam Models to my Favorites list?

    First choose the main category among Girl, Hot Flirt, Soul Mate, Lesbian, Mature Woman, Fetish, Couple, Boy for Girl, Gay and Transgender Models by clicking on your current category next to the LiveJasmin logo. If you have special desires or specific tastes (i.e. fetish, stockings, etc.), find your preferred Models by entering simple words in the search bar on the top of the page.

    You can access all your saved Favorites on the left side of the Live Cams page after clicking on the heart icon. When the list of Favorites appears, you may access the Models by clicking on their thumbnails or remove them from your list by clicking on their heart icons.

  • How can I find a specific Model?

    The easiest way to find your preferred Model is by entering simple words in the search bar on the top of the page, describing your preference (i.e.: age, ethnicity, hair and eye colors, body type, willingness, etc.). Specific SEXCAMS Models may also be located by entering their performer name into the same search bar.

  • I was not satisfied with a Private Show. Can I get a refund?

    If you were unsatisfied with a Model´s Private Show, please contact Jasmin Customer Support by sending an email or by visiting our Online Support Chat. Refunds are granted for specific instances, determined on a case-by-case basis, so we urge you to refer to Jasmin Refund Policy before contacting customer support.

    For more information please refer to Jasmin Refund Policy.

  • How can I send messages to live sex cam Models?

    Premium Members have the privilege to send private messages to Models. You may access your Messages from any LiveJasmin page. First open your personal menu by clicking on your Member name on the top right, and then choose “Messages.” Sending a standard length message costs 1.2 Credits.

  • Enabling Cam2Cam
    • Click on "Camera" button under the Model´s video window during a Private Show
    • Allow access to your camera in the Flash pop-up window

    If a black screen appears instead of your live camera image, follow the steps below:

    • Right-click (CTRL-click for Mac users) on the video image
    • Choose "Settings" from the menu appearing
    • Click on the small web camera icon to access Camera menu
    • Choose the name of your installed camera
    • Choose Privacy menu and allow access to your camera.

    Please make sure that no other application (e.g. MSN, Yahoo, Skype, etc.) is accessing Your camera while doing Cam2Cam.

    If you have an Apple with built-in iSight you may choose USB option from the drop-down list.

  • Troubleshooting Browsers

    If you experience any problem browsing our site (such as strange error messages, cannot enter a Model chat room, can’t see video streams, etc.) we recommend the clearing of cookies and cache from your browser.

    For your convenience we’ve created an application that can assist you cleaning the browser with a single click and giving it a fresh start.

    To activate this application, please download the file listed below and execute it. After restarting the browser the problem should be solved.
    To download the cookie and cache eraser please click here:

    * Note: Other stored data such as browsing history, stored usernames and/or passwords may be erased as well.

    Please also make sure that your Private Browsing (for Mozilla Firefox), Incognito (for Chrome), InPrivate (for IE) is disabled.

    For safety, security and speed of browsing, we recommend the use newest versions Mozilla Firefox. To download the free browser, follow the link:

    Note: This application only works in Microsoft Windows OS.

    If you wish to delete the cookies and cache manually, please read the instructions below.


    Go to Tools – Clear Private Data menu. Check in Cookies and Cache and leave the rest of the checkboxes unmarked. After this click on Clear Private Data Now button.

    Google Chrome

    Go to Tools (wrench icon) – select Options. Click the Under The Hood tab and find Privacy section. In the Cookie Settings section, click Show cookies and select the Remove All button.


    Go to Tools – Delete Private Data menu. Click on Detailed Options and check in Delete All Cookies and Delete Entire Cache. Leave the rest of the options unchecked.

    Internet Explorer 7 and later

    Find Tools – Internet Options – General tab – Browsing History – Delete button. Check in Temporary Internet Files and Cookies. Leave the rest of the checkboxes unmarked.


    Click on Edit – Empty Cache menu. Choose Empty button afterwards.

  • I need special technical help

    For any technical related assistance please visit our Online Support Page. Our support team is normally equipped to address most LIVEJASMIN-SEXCHAT.CH connection related issues. If you consent, Member Support may also remotely connect to your computer to provide assistance. For this service you need to visit our Support Chat to receive instructions on the exact steps of getting remote help.

  • What is traceroute and how can I send it?

    Traceroute is an executable computer command that helps us diagnose the exact nature of the problem between your computer and our network.

    If you are a Windows user you can do this manually by clicking on Start Menu – Run and typing: cmd. After getting the console ready, type: tracert LIVEJASMIN-SEXCHAT.CH

    To do this automatically, please download and run this file:

    * Note: This application works only on Microsoft Windows OS.

    If you’re an Apple user open up Finder and choose Applications point. After this open Utilities and select Network Utilities. Click on Traceroute tab on the newly opened window and type LIVEJASMIN-SEXCHAT.CH

    In all cases the result should be sent to Online Support Page along with the exact description of your problem.

  • Can I buy credits if I do not have a credit/debit card?

    Yes, there are several options to buy Credits without a credit / debit cards. The following are the billing options where credit/debit cards are not always required:

    • European Direct Debit

      Direct Debit is a safe and swift payment option. You may purchase LIVEJASMIN-SEXCHAT.CH credits using your bank account only.

      It’s extremely important to enter your bank account details correctly, have sufficient funds on your account, and for WebBilling to be able to collect successfully the funds from your bank.

      Users from the following countries can use this payment method:

      • * Austria
      • * Germany
      • * The Netherlands
      • * Spain
      • * United Kingdom

    • Online Banking

      With DIRECTebanking you can pay smoothly and securely. All you need to have is the details of your online bank account at hand.

      You can use it from the following countries:

      • * Austria
      • * Belgium
      • * Germany
      • * France
      • * The Netherlands

      DIRECTebanking works by creating connection between an existing bank account and LIVEJASMIN-SEXCHAT.CH. To pay via DIRECTebanking you have to have a bank account at a bank that supports DIRECTebanking.

    • SOFORT

      SOFORT Überweisung is an online direct payment method and works on the basis of tried-and-tested online banking. The big advantage is: You don’t need to register or open a virtual account, known as a wallet. It is an immediate and direct transfer of funds. Customers who select SOFORT Überweisung as their preferred method of payment for an online purchase will be directed straight to the secure payment form. All transfer data is carried over automatically so that you only need to enter your bank’s sort code along with your usual online banking login details and finally the confirmation code in order to authorize the transfer. All information delivered to your bank in an encrypted form. The online merchant receives confirmation of the transfer order in real time and can dispatch the goods promptly. This means there’s no waiting time before the goods are sent, as is the case with payments in advance (by means of a bank transfer) for example.

    • PaysafeCard

      PaysafeCard offers an easy, safe and private online payment for the users using online or offline purchased vouchers. PaysafeCard is delivered as a ready-to-spend PIN code which can be used to pay directly at any of the thousands of PaysafeCard-friendly websites.

      You can get PaysafeCard from over 275,000 physical locations and via online bank transfer. The use of PaysafeCard is recommended if you don´t want to share financial details online. PaysafeCard can be converted and it is available in over 30 countries and they are adding new ones to this list continuously. If you’d like to know more about PaysafeCard or check whether it is available in your country, please visit their website.

    • Pay by Phone

      You can use your phone also to buy credits. This service is available in 23 countries.

      Types of our ’Pay by Phone’ option:

      • * VoiceCall / Phone2Enter – You get an arbitrary amount of LIVEJASMIN-SEXCHAT.CH credits according to the time you hold a premium rate phone line
      • * Dropcharge – Instant access to a fixed amount of LIVEJASMIN-SEXCHAT.CH credits by calling a premium rate phone number.
      • * mPass - LIVEJASMIN-SEXCHAT.CH credits through the T-Pay website. (Only available in Germany)

    • European Bank Wire Transfer (Advanced Direct Pay)

      A simple wire transfer solution initiated by you. Advanced Direct Pay offers a secure and discreet way to pay. It covers all the 43 European countries.

      Users usually prefer the other payment methods mentioned above since wire transfer needs a little more time. It can take up to 7 days to receive your credits.

    • Bitcoin

      Bitcoin is a peer-to-peer payment system and digital currency. It is called a cryptocurrency because it uses cryptography to control the creation and transfer of money. Bitcoins are not tied to any country or subject to regulation. The Bitcoins themselves are stored in a "digital wallet" which acts as a virtual bank account.

      The difference between fiat and crypto is in how no group or individual may accelerate, stunt or in any other way significantly abuse the production of money. Instead, only a certain amount of cryptocurrency is produced by the entire cryptocurrency system collectively, at a rate which is bounded by a value both prior defined and publicly known.

      This also means that cryptocurrency is not tied to any rules or regulations of any specific government, or exchange rates, interest rates and country to country transaction fees. International transactions will move faster. For more information please visit the website.

    • Gift Cards

      The PayGarden gift card payment option accepts North American gift cards from hundreds of top brands. These brands account for the majority of gift card volume sold every year. For more details please visit the website.

  • I tried to buy Credits with a bank card but my transaction was declined, why?

    There could be several reasons why your card might get declined. Please check the available funds on your account as well as the card’s expiration date. Some issuing banks may also block online transactions, if they reoccur in an unusual frequency. Please contact your bank to clarify their payment policy. If the problem still exists, send an email to our payment processor describing what type of card you attempt to use. If we can’t provide you with a solution we may offer other billing options.

  • What will appear on my credit card statement?

    We’re highly sensitive about your privacy concerns. All your transactions with LIVEJASMIN-SEXCHAT.CH will appear discretely under one of the following company names (depending on the payment provider you use):

  • What is

    dditservices is the payment processor and also provides the Billing Support for this websites.

  • Why haven’t I received an email sales confirmation / receipt ?

    An email confirmation/receipt is automatically sent with each order processed by LIVEJASMIN-SEXCHAT.CH. You should enter a valid email address when signing up on the website to receive emails from us.

    Please note that many email accounts are also protected by spam filters which may automatically place some of our emails into spam folders. If you happen to find your wanted email there, just mark it as a regular mail, not junk/trash to receive all future messages in your regular mailbox.

    Please note that we will never send you any spam emails.

  • The dates of the charges on my bank statement do not match my purchases. Why?

    Some of the banks do not deduct the amount at the time of the transaction but later when your account is totally cleared. This might cause a delay between the actual date of the charge and the date it appears on your bank statement.

  • What protective measures does LIVEJASMIN-SEXCHAT.CH take to keep my data safe?

    LIVEJASMIN-SEXCHAT.CH takes extraordinary measures to protect your private data. Our billing platform absolutely meets the international requirements of (1)PCI DSS, and our company is regularly validated by (2)McAfee and VeriSign as well. We ensure that your data is always secure, so you don’t have to be concerned while using LIVEJASMIN-SEXCHAT.CH.

    • The PCI DSS was founded in 2006 by American Express, Discover, JCB International, MasterCard and Visa Inc. and they share equally in governance and execution of the Council’s work. It is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. This comprehensive standard helps organizations proactively protect customer account data.
    • By displaying the McAfee Secure Trustmark, consumers can be sure that the website has been rigorously scanned and tested for vulnerabilities that may pose a threat to sensitive customer information. VeriSign specializes in data encryption and e-commerce and is the most widely utilized firm in the industry to certify that websites are secure and encrypted.

  • I have a question not answered in the Billing FAQ! What should I do?

    If you haven't found answers to your question or you were looking for information regarding a specific charge on your credit card, please contact us vie our Online Support Page.